Programme Terms
THESE TERMS AND CONDITIONS ARE ENTERED IN TO BETWEEN:
Mentor, RPTR (UK) Limited
a limited liability company incorporated and registered in England and Wales under company number 9017828 and having its registered office at C/O The Accountancy Partnership Suite 1, 5th Floor City Reach, 5 Greenwich View Place, London, England, E14 9NN, operating / trading as RosieFreiha.com(“we/our/us”);
and
Client, yourself (“you/your”).
OUR TERMS
1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply our services to you. These terms shall apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing, unless we agree otherwise in writing. Unless we expressly agree otherwise in writing to you, if there are any provisions on our website or in our other communications which conflict with these terms, these terms shall prevail.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide our services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are RPTR (UK) Limited, trading as RosieFreiha.com, a company registered in England and Wales.
2.2 How to contact us.
(a) Before we accept your order in accordance with clause 3.1, you can contact us at happiness@rosiefreiha.com; or
(b) After we accept your order in accordance with clause 3.1, if you have any administrative or technical questions, you can contact us at happiness@rosiefreiha.com.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. Upon acceptance of your order, you will be directed to create a log in and a password for access to the online membership website.
3.2 If we cannot accept your order. If we are unable to accept your order for any reason, we will inform you of this in writing and will not charge you for the programme.
4. COACHING PROGRAMME
4.1 Self Study Programme. We will provide you with access to up to 20 recorded video tutorials and workbooks via the online membership website.
4.2 Programme private community. There is a community for this programme. You will have access to it for the duration of your programme as long as your payments are up to date. We reserve the right to cancel this access at any time and for any reason.
4.3 Access to the video tutorials and workbooks. We will make the video tutorials and workbooks available for download by you via the online membership website. The video tutorials and workbooks will be available for download at your convenience during the lifetime of the programme (i.e. during the period while the programme has the same name, curriculum and structure as the date when we accept your order in accordance with clause 3.1), or on such earlier date that the contract is terminated by written notice by you or us in accordance with clause 7 or clause 8.
4.4 Coaching Calls. Any group or individual coaching calls offered as part of your programme are available during the duration of your programme only, for 3 months (90 days) from date of purchase. These are designed to be taken at regular intervals throughout the programme (e.g. for 3 coaching calls, one per month) and cannot be block-booked to be taken in quick succession. All schedules offered for these sessions are final and we encourage you to prioritise your coaching calls over other appointments. Any calls not used will expire 90 days from the date of purchase. 24 hours' cancellation is required for all calls, or they will be forfeited.
4.5 We are not responsible for delays outside our control. If our supply of any service under the programme is delayed or affected by an event outside our control then we will use reasonable endeavours to contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay / problem. Provided we do this we will not be liable for delays caused by the event.
4.6 Reasons we may suspend the supply of services to you. We may have to suspend the supply of services under the programme to:
(a) deal with technical problems or make minor technical changes;
(b) update the programme to reflect changes in relevant laws and regulatory requirements;
(c) make changes to the programme (see clause 5).
4.7 Your rights if we suspend the supply of any services. We will use reasonable endeavours to contact you in advance to tell you that we will be suspending supply of the service, unless the problem is urgent or an emergency. If we have to suspend the programme for a significant period of time, we will use reasonable endeavours to come to some form of satisfactory resolution with you. If this isn’t possible then you may contact us to end the contract and we will refund any sums you have paid in advance for that part of the programme in respect of the period after you end the contract.
4.8 We may also suspend supply of the any service if you do not pay. If you do not pay us for the programme when you are supposed to (see clause 6.3) and you still do not make payment within 3 days of us reminding you that payment is due, we may suspend supply of the programme to you until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the programme. As well as suspending the programme we can also charge you interest on your overdue payments (see clause 6.4).
5. OUR RIGHTS TO MAKE CHANGES
5.1 Minor changes to the programme. We may change the programme:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor adjustments and improvements to the programme. These changes will not affect your use of the programme.
5.2 More significant changes to the programme and these terms. In addition, we may have make more significant changes to the programme, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any services paid for but not received.
6. PRICE AND PAYMENT
6.1 The price for the programme. The price of the programme is $7,000 (USD) (exclusive of VAT). Discounts may be offered in writing from time to time and will be reflected in the price.
6.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the programme, we will adjust the rate of VAT that you pay, unless you have already paid for the programme in full before the change in the rate of VAT takes effect.
6.3 When you must pay and how you must pay. We only accept payment via Stripe (unless we agree an alternative payment method with you in advance). You must pay for the programme in full before you download the recorded video tutorials and workbooks.
6.4 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England’s base rate from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
6.5 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
7. YOUR RIGHTS TO END THE CONTRACT
7.1 You may be able to end your contract with us because of something we have done or have told you we are going to do, see clause 7.2. Your rights when you end the contract will depend on whether there is anything wrong with the programme, how we are performing and when you decide to end the contract.
7.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below, the contract will end by you giving us no less than 30 days’ prior notice in writing and we will refund you in full for any parts of the programme which have not been provided. The reasons are:
(a) we have told you about an upcoming change to the programme or these terms which you do not agree to (see clause 5.2);
(b) we have told you that the supply of part of the programme may be significantly delayed because of events outside our control (in accordance with clause 4.6); or
(c) you have a legal right to end the contract because of something material that we have done wrong (which is not in dispute).
7.3 Changing your mind. Subject to clause 7.1, you do not have a right to change your mind in respect of any video tutorials and workbooks that have already been made available to you.
7.4 Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at happiness@rosiefreiha.com (or such other email address that we notify to you from time to time). Please provide your name, details of which programme you ordered and, where available, your phone number and email address.
7.5 How we will refund you. Any refund will be made by the method you used for payment.
7.6 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind we may deduct from any refund:
(a) an amount for the supply of the programme for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract; and
(b) any reasonable costs incurred by us in submitting you, or introducing you, to the programme.
7.7 When your refund will be made. We will make any refunds due to you as soon as reasonably possible. If you are exercising your right to change your mind then your refund will be made within 15 business days of your telling us you have changed your mind.
8. OUR RIGHTS TO END THE CONTRACT
8.1 We may end the contract if you break it. We may end the contract at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 3 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the programme;
(c) you commit any serious or repeated breach or non-observance of any of these terms or any additional terms of the programme;
(d) you act in a manner which, in our reasonable opinion:
(i) affects our ability to work with you;
(ii) has or may bring the programme or us into disrepute or is materially adverse to our interests or the interests of the programme;
(iii) is offensive, threatening, defamatory, harassing, discriminatory, or otherwise inappropriate.
8.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 8.1 we will refund any money you have paid in advance for the programme we have not provided but we may deduct or charge you reasonable compensation for the reasonable costs we will incur as a result of your breaking the contract.
8.3 We may withdraw the programme. We may write to you to let you know that we are going to stop providing the programme. We will use our reasonable endeavours to let you know at least 14 days in advance of our stopping the supply of the programme and will refund any sums you have paid in advance for any part of the programme which will not be provided.
9. IF THERE IS A PROBLEM WITH THE PROGRAMME
9.1 How to tell us about problems. If you have any questions or complaints about the programme, please contact us. You can contact us via email on happiness@rosiefreiha.com.
9.2 Dispute resolution. If you have any complaints, you agree to the following dispute resolution procedure:
(a) you must tell us in writing the nature of the dispute (in accordance with clause 9.1), what outcome you want and what action you think will settle the dispute. Each party shall try in good faith to resolve the dispute by mutual agreement; and
(b) if the parties cannot agree how to resolve the dispute, either party may refer the matter to an appropriate mediator under English Law.
The mediator will decide the time for mediation and in which form the mediation should take place (which can be in any form of direct communication taking into account the jurisdiction of both parties; including by way of internet, telephone, audio visual link or some other form of telecommunication). Both parties must attend the mediation recommended by the mediator, and in good faith, seek to resolve the dispute through mediation or other alternative dispute resolution processes.
10. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
10.1 We are responsible to you for foreseeable loss and damage caused by us. Subject to clause 10.5, if we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss of damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Our liability shall at all times be limited to an aggregate amount equal to the price that you have paid for the programme at the date of any such claim for your reasonable losses.
10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the programme.
10.3 We are not liable for business losses. We only supply the programme for domestic and private use. If you use the programme for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity or in respect of any other costs or losses incurred by you in setting up or running your business.
10.4 Educational and coaching services only. The programme to be provided is educational and coaching services only. By entering into these terms, you acknowledge that
(a) neither we, our coaches nor our mentors are professional psychologists, psychiatrists, nutritionists or otherwise medically or clinically trained nor are we or they professional financial or legal advisors. None of our work constitutes legal, medical, financial or investment advice. We or they are not medically qualified to assess your physical or mental condition nor are we or they trained to give you legal or financial advice. If you are in any doubt, please seek expert medical, legal, investment or financial advice before using the programme;
(b) the mentoring within the programme is not counselling, psychotherapy or psychoanalysis;
(c) the mentoring within the programme does not deal with the diagnosis or treatment of health and emotional problems;
(d) we do not guarantee or warrant any specific result or benefit to you from the mentoring or the programme, including, but not limited to, leaving any existing employment to start a new career, or breaking any terms of your existing employment contract; and
(e) as the mentoring within the programme does not constitute medical consultation or treatment, health insurance will generally not apply.
11. HOW WE MAY USE YOUR PERSONAL INFORMATION
11.1 How we will use your personal information. We will use the personal information you provide to us:
(a) to supply the programme to you;
(b) to process your payment for the programme; and
(c) to give you information about similar products or programmes that we provide, but you may stop receiving this at any time by contacting us.
11.2 We will only give your personal information to third parties where the law either requires or allows us to do so.
12. OTHER IMPORTANT TERMS
12.1 Confidential information. You acknowledge that these terms are confidential and agree not to disclose to any person any confidential information concerning our business, affairs, customers, clients or suppliers, except as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority or to perform your obligations under these terms.
12.2 Intellectual property rights.
All Intellectual Property Rights (defined below) in or arising out of or in connection with the programme (including, but not limited to, all video tutorials and workbooks) shall be owned by us and shall remain our exclusive property. You agree that nothing in these terms constitutes a transfer in ownership of any Intellectual Property Rights to you.
Intellectual Property Rights: patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
12.3 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
12.4 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
12.5 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
12.6 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.7 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the programme, we can still require you to make the payment at a later date.
12.8 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the programme in the English courts.